Key Performance Indicators (KPIs)

Certification of Key Performance Indicators

East Metropolitan Health Service

Certification of Key Performance Indicators for the year ended 30 June 2022

We hereby certify that the key performance indicators are based on proper records, are relevant and appropriate for assisting users to assess East Metropolitan Health Service’s performance and fairly represent the performance of the health service for the financial year ended 30 June 2022.

Introduction

East Metropolitan Health Service (EMHS) expenditure and activity continued to be impacted by COVID-19 during the 2021-22 financial year, impacting the results related to efficiency Key Performance Indicators (KPIs) in particular.

As COVID infection rates have not abated, increased levels of expenditure continue to be experienced as EMHS must maintain staffing for the delivery of all admitted, emergency, non-admitted and mental health hospital services. Maintaining clinical safety and protocols continues to impact expenditure related to personal protective equipment (PPE) and increased costs in supply chains has flowed to increased expenditure for hospital supplies. Expenditure on staffing has increased, as EMHS addressed staff furlough and absences through agency, casual and backfill arrangements to maintain safe levels of staffing for clinical services and patient care. Population health activities for the wider EMHS catchment and community continued and increases in expenditure were primarily related to maintaining awareness of public health and hygiene standards within the wider community as it transitions into ‘living with COVID’.

KPIs